Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greemnest@gmail.com. Please note that returns will need to be sent to the following address:74 Sheldon Hall Avenue
Birmingham

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at greemnest@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at greemnest@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greemnest@gmail.com. Please note that returns will need to be sent to the following address: 74 Sheldon Hall Avenue
Birmingham

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at greemnest@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greemnest@gmail.com. Please note that returns will need to be sent to the following address: 74 Sheldon Hall Avenue
Birmingham

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at greemnest@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greemnest@gmail.com. Please note that returns will need to be sent to the following address: 74 Sheldon Hall Avenue
Birmingham

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at greemnest@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUND POLICY

Our Commitment to Quality At Greemnest, every handwoven bag is a testament to artisan craftsmanship and premium natural materials. We stand behind the quality of our products and are committed to ensuring your complete satisfaction.

Returns & Exchanges We accept returns within 30 days of delivery for items in their original, unused condition with all tags attached. To initiate a return, please contact us at [your email] with your order number and reason for return.

Eligible Returns:

Unused items in original condition with tags attached
Items with manufacturing defects or craftsmanship issues
Incorrect items shipped due to our error

Non-Returnable Items:

Items showing signs of use or wear
Products damaged due to improper care or handling
Custom or personalized orders
Sale or final sale items (clearly marked at time of purchase)

Return Process

Contact our customer service team within 30 days of delivery
Receive return authorization and instructions
Ship items back using our provided guidelines (original packaging preferred)
Refunds processed within 5-7 business days of receiving returned items

Refund Method Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges We're happy to exchange items for a different size, color, or style subject to availability. Exchange shipping costs may apply unless the exchange is due to our error.

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photographs. We will arrange for a replacement or full refund, including return shipping costs. Our artisan-crafted products undergo quality inspection, but we recognize that issues may occasionally occur.

International Returns International customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method.

Natural Material Variations Please note that variations in color, texture, and grain are natural characteristics of handwoven products and are not considered defects. Each piece's uniqueness is part of its artisanal appeal.

Care-Related Damage Damage resulting from failure to follow care instructions, exposure to excessive moisture, harsh chemicals, or improper storage is not covered under this policy.

Contact Us For return inquiries or assistance, please reach us at: