How do I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details. Once your order is confirmed, you'll receive an email confirmation with your order number.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Shop Pay. All transactions are securely processed with encryption to protect your information.

View all payment options →

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately at [your email]. If your order hasn't been processed yet, we'll do our best to accommodate your request. Once an order has shipped, modifications aren't possible, but you can use our return process.

Do you offer gift wrapping?

Yes! We offer eco-friendly gift wrapping using recycled paper and natural twine. You can add this option during checkout. We can also include a handwritten gift message—just add your note in the order comments.

Can I use multiple discount codes?

Currently, only one discount code can be applied per order. If you have multiple codes, we recommend using the one that provides the greatest savings.

Where do you ship?

We ship to most countries worldwide. Shipping options and costs are calculated at checkout based on your location. For specific country availability, please check our shipping page or contact us.

View shipping details →

How long does shipping take?

Standard Shipping:

• UK & Europe: 5-7 business days
• North America: 7-10 business days
• Rest of World: 10-15 business days

Express Shipping: Available at checkout for faster delivery (2-5 business days depending on location).

Note: Processing time is 1-2 business days before shipment. Custom or personalized items may require additional time.

How much does shipping cost?

Shipping costs vary based on your location and chosen shipping method. You'll see the exact cost at checkout before completing your purchase. We offer free standard shipping on orders over €75 to most European countries.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our order tracking page or directly with the carrier.

What if my package is lost or damaged in transit?

We're here to help! If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date (for lost packages) or upon receipt (for damaged items). We'll work with the carrier to resolve the issue and ensure you receive your bag in perfect condition.

Do you ship in plastic-free packaging?

Yes! All our packaging is 100% plastic-free. We use recycled paper mailers, biodegradable tissue wrap, and paper tape. Your bag will also come with an organic cotton dust bag for storage.

What is your return policy?

We offer 30-day returns on unworn, undamaged bags in original condition with tags attached. If you're not completely satisfied, you can return your bag for a full refund or exchange.

Read full return policy →

How do I start a return or exchange?

Contact our customer service team at [your email] with your order number and reason for return. We'll provide you with return instructions and a return authorization number. Please don't send items back without contacting us first.

Who pays for return shipping?

For returns due to defects or our error, we cover return shipping costs. For standard returns (change of mind, sizing, etc.), customers are responsible for return shipping fees. We recommend using a tracked shipping method.

How long does it take to process a refund?

Once we receive your returned item and verify its condition, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank.

Can I exchange my bag for a different style or color?

Yes! If you'd like to exchange your bag for a different style or color, let us know when you initiate your return. We'll help coordinate the exchange and ensure your new bag ships as quickly as possible.

What if my bag arrives defective?

We inspect every bag before shipping, but if yours arrives with a defect, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Are your bags really handwoven?

Yes! Every Greemnest bag is handwoven by skilled artisans using traditional techniques. Each bag takes 8-20 hours to complete, depending on size and complexity. This is why each bag has unique character and superior durability compared to machine-made alternatives.

What materials are your bags made from?

We use only natural, sustainable materials including:

• Organic Cotton - Soft, durable, pesticide-free
• Natural Jute - Strong, biodegradable, rustic texture
• Raffia Palm - Lightweight, elegant, perfect for warm weather
• Seagrass - Water-resistant, unique texture
• Bamboo - Used for handles, incredibly strong and renewable

All materials are 100% biodegradable and free from synthetic plastics.

Learn more about our materials →

Will my bag look exactly like the photos?

Because each bag is handwoven from natural materials, slight variations in color, texture, and weave pattern are normal and expected. These differences prove your bag is genuinely handcrafted and make it truly one-of-a-kind. We celebrate these variations as marks of authentic artisan work, not imperfections.

Are your bags durable?

Absolutely! Handwoven construction creates stronger, more durable bags than machine production. With proper care, your Greemnest bag will last for years. Natural materials are also more resistant to tears and punctures than many synthetics.

Are your bags water-resistant?

Some materials like seagrass and raffia have natural water-resistant properties. However, we don't recommend prolonged exposure to heavy rain or submersion. If your bag gets wet, simply air dry it in a well-ventilated area away from direct heat.

What sizes do your bags come in?

Our bags range from compact clutches to spacious totes. Each product page includes detailed dimensions and capacity information. If you need help choosing the right size, check our size guide or contact us for personalized recommendations.

Do you offer custom or personalized bags?

We occasionally offer limited customization options. Please contact us at [your email] to discuss your specific needs and we'll let you know what's possible.

How do I clean my handwoven bag?

Regular cleaning: Wipe with a damp cloth and mild soap. Avoid harsh chemicals or abrasive cleaners.

Stain removal: Gently spot-clean with a soft brush and mild detergent. Test on an inconspicuous area first.

Drying: Always air dry in a well-ventilated area. Never use a dryer or direct heat.

How should I store my bag?

Store your bag in the included organic cotton dust bag in a cool, dry place. Stuff with tissue paper or bubble wrap to help maintain its shape. Avoid prolonged exposure to direct sunlight, which can fade natural materials.

Can my bag be repaired if damaged?

Yes! Natural materials can often be repaired. Contact us with photos of the damage and we'll advise on repair options. For bags under warranty, we may offer free repair or replacement.

How do I prevent my bag from losing its shape?

When not in use, stuff your bag with tissue paper or a soft cloth to help it maintain its shape. Avoid overloading your bag beyond its intended capacity, and store it properly when not in use.

Will my bag develop a patina over time?

Yes! Natural materials age beautifully, developing character and patina with use. This is a desirable feature that adds to your bag's unique story. Proper care will ensure this aging process enhances rather than degrades your bag's appearance.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers.

How do I reset my password?

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see it, check your spam folder.

How can I contact customer service?

We're here to help! You can reach us:

• Email: [your email] (we respond within 24 hours)
• Contact Form: Visit our contact page
• Social Media: Message us on Instagram or Facebook

Do you have a loyalty program?

Yes! Our Green Reward loyalty program offers points for purchases, referrals, and social engagement. Points can be redeemed for discounts on future orders.

Learn about Green Rewards →

How do I subscribe to your newsletter?

Enter your email in the newsletter signup form at the bottom of any page. You'll receive updates on new arrivals, exclusive offers, and sustainability stories from our artisan partners.

Are you hiring?

We're always looking for passionate people to join our team! Check our careers page for current openings.