Terms of service

TERMS OF SERVICE

1. Introduction Welcome to Greemnest. By accessing our online store, you enter into an agreement with a brand dedicated to preserving artisan traditions and delivering premium handwoven bags crafted from natural materials. Each piece represents a commitment to ethical sourcing, fair-trade partnerships, and timeless craftsmanship.

2. Product Quality & Authenticity All Greemnest products are handwoven by skilled artisans using natural materials sourced through fair-trade cooperatives. Due to the artisanal nature of our products, slight variations in color, texture, and dimensions are inherent characteristics that enhance each piece's uniqueness and authenticity.

3. Product Care & Customer Responsibilities Natural materials require proper care to maintain their beauty and longevity. Customers are responsible for following the care instructions provided with each product. Damage resulting from improper care, exposure to excessive moisture, or failure to follow care guidelines is not covered under our quality guarantee.

4. Pricing & Payment All prices are displayed in EUR and may vary by market. We accept payment through Shopify's secure payment processing. Prices are subject to change without notice, though orders already placed will honor the price at time of purchase.

5. Order Acceptance All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraudulent activity.

6. Returns & Exchanges We stand behind the quality of our craftsmanship. Please refer to our Refund Policy for detailed information on returns, exchanges, and our quality guarantee. Items must be returned in original condition with all tags attached.

7. Shipping & Delivery We ship internationally with carbon-conscious logistics partners. Delivery times vary by destination. Risk of loss passes to the customer upon delivery to the carrier. Customs duties and import taxes are the responsibility of the customer.

8. Intellectual Property All content, designs, photographs, and branding on this site are the exclusive property of Greemnest and our artisan partners. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability As our products are handcrafted from natural materials, we cannot guarantee absolute uniformity. Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages.

10. Privacy & Data Protection Your privacy is paramount. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with applicable data protection regulations.

11. Governing Law These terms are governed by the laws of the United Kingdom. Any disputes shall be resolved through good-faith negotiation or, if necessary, through the courts of the United Kingdom.

12. Contact Information For questions regarding these terms, please contact us at [your email] or [your phone number].

Last Updated: January 16, 2026