Shipping policy

SHIPPING POLICY

Our Commitment to Sustainable Delivery At Greemnest, we partner with carbon-conscious logistics providers to deliver your handwoven treasures while minimizing environmental impact. Each order is carefully packaged in plastic-free materials that reflect our commitment to sustainability.

Shipping Destinations We ship internationally to select markets. Shipping availability and rates are calculated at checkout based on your destination and order weight.

Processing Time Orders are carefully prepared and typically ship within 2-3 business days of order confirmation. During peak periods or for custom orders, processing may take up to 5-7 business days. You will receive a shipping confirmation with tracking information once your order dispatches.

Delivery Timeframes Delivery times vary by destination:

UK Domestic: 3-5 business days
European Union: 5-10 business days
International: 10-20 business days

Please note these are estimates and may vary due to customs processing or carrier delays beyond our control.

Shipping Rates Shipping costs are calculated at checkout based on destination, package weight, and selected service level. We offer:

Standard shipping
Express shipping (where available)
Free shipping on orders over [threshold amount] to select destinations

Order Tracking Once your order ships, you'll receive a confirmation email with tracking information. You can monitor your shipment's progress through the carrier's tracking portal.

Customs, Duties & Taxes International customers are responsible for all customs duties, import taxes, and brokerage fees imposed by their country. These charges are not included in our product or shipping prices and are collected by the carrier upon delivery or by customs authorities.

We recommend checking with your local customs office to understand potential charges before placing your order. Greemnest is not responsible for delays caused by customs processing.

Packaging Every Greemnest product is packaged with care using plastic-free, sustainable materials. Our packaging is designed to protect your handwoven bag during transit while honoring our environmental values. We encourage you to reuse or recycle packaging materials.

Shipping Insurance & Risk of Loss All orders are carefully packaged and inspected before shipping. Risk of loss and title pass to you upon delivery to the carrier. We recommend purchasing shipping insurance for high-value orders through the carrier if available.

Delivery Issues If your order is lost, damaged in transit, or delayed beyond the estimated timeframe, please contact us immediately at [your email]. We will work with the carrier to resolve the issue promptly.

Undeliverable Packages If a package is returned to us as undeliverable due to an incorrect address provided at checkout, you will be responsible for reshipping costs. Please ensure your shipping address is accurate and complete.

Multiple Shipments Orders containing multiple items may ship separately from different fulfillment locations to ensure faster delivery. You will receive tracking information for each shipment.

Address Changes Once an order has shipped, we cannot modify the delivery address. Please contact the carrier directly using your tracking number to request delivery changes.

Contact Us For shipping inquiries, please reach us at: