Contact
Get in Touch
Have questions about our handwoven bags, orders, or sustainability practices? We're here to help! Reach out and we'll respond within 24 hours.
How to Reach Us
Email Us
General Inquiries:
greemnest@gmail.com
Customer Service:
support@greemnest.store
Response Time: Within 24 hours
Social Media
Instagram: @greemnest
Facebook: /greemnest
Pinterest: /greemnest
DM us for quick questions!
Business Address
Greemnest
United Kingdom
For correspondence and returns
Quick Help
Looking for specific information? These resources might help:
What Can We Help You With?
🛍️ Order Questions
- Order status and tracking
- Shipping and delivery times
- Payment and billing issues
- Order modifications or cancellations
Email: support@greemnest.store
↩️ Returns & Exchanges
- Return authorization requests
- Exchange coordination
- Refund status inquiries
- Damaged or defective items
Email: greemnest@gmail.com
👜 Product Information
- Product details and specifications
- Material and care questions
- Size and fit guidance
- Availability and restocks
Email: greemnest@gmail.com
📰 Press & Media
- Media kit requests
- Interview opportunities
- Product sample requests
- Press release distribution
Email: greemnest@gmail.com
🤝 Collaborations
- Influencer partnerships
- Brand collaborations
- Content creation opportunities
- Affiliate program inquiries
Email: partnerships@greemnest.store
When to Expect a Response
Email Inquiries
Standard: Within 24 hours
Weekends/Holidays: Next business day
Hours: Mon-Fri, 9 AM - 6 PM PKT
Phone/WhatsApp
Response: During business hours
Voicemail: Returned within 24 hours
Best Time: 10 AM - 4 PM PKT
Social Media
DMs: Within 24-48 hours
Comments: Monitored daily
Best For: Quick questions
Frequently Asked Questions
How long does shipping take?
Standard shipping: 5-7 business days (UK/EU), 7-10 days (North America), 10-15 days (Rest of World). Express options available at checkout.
What's your return policy?
We offer 30-day returns on unworn, undamaged bags in original condition. Contact us to initiate a return.
Are your bags really handwoven?
Yes! Every Greemnest bag is handwoven by skilled artisans using traditional techniques. Each piece takes 8-20 hours to complete.
What materials do you use?
We use 100% natural materials: organic cotton, jute, raffia, seagrass, and bamboo. All materials are renewable and biodegradable.
We Value Your Feedback
Your experience matters to us! Whether you have suggestions, compliments, or concerns, we want to hear from you.
Business Hours
| Monday - Friday | 9:00 AM - 6:00 PM PKT |
| Saturday | Limited availability (email only) |
| Sunday | Closed |
| Holidays | Closed (responses next business day) |
All times in Pakistan Standard Time (PKT / UTC+5)
