Shipping & Returns
We want you to love your Greemnest bag. Here's everything you need to know about shipping, delivery, and our hassle-free return policy.
Shipping Information
Where We Ship
We ship to most countries worldwide, including:
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United Kingdom & Europe - All EU and UK addresses
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North America - USA, Canada, Mexico
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Rest of World - Australia, New Zealand, Asia, Middle East, and more
Shipping options and costs are calculated at checkout based on your location. If your country isn't listed, please contact us and we'll do our best to accommodate.
Shipping Costs
| Region |
Standard Shipping |
Express Shipping |
Free Shipping Threshold |
| UK & EU |
€6.95 |
€14.95 |
FREE over €75 |
| North America |
€12.95 |
€24.95 |
FREE over €150 |
| Rest of World |
€15.95 |
€29.95 |
FREE over €200 |
Shipping costs are calculated at checkout and may vary based on package weight and destination.
Delivery Times
Processing Time: 1-2 business days (orders placed before 2 PM PKT ship same day when possible)
Standard Shipping:
- UK & Europe: 5-7 business days
- North America: 7-10 business days
- Rest of World: 10-15 business days
Express Shipping:
- UK & Europe: 2-3 business days
- North America: 3-5 business days
- Rest of World: 5-7 business days
Delivery times are estimates and may be affected by customs clearance, holidays, or unforeseen delays. Custom or personalized items may require additional processing time.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your package:
- Using our order tracking page
- Directly on the carrier's website using your tracking number
- By logging into your account and viewing order history
If you haven't received tracking information within 3 business days of placing your order, please contact us.
Duties & Taxes
EU Orders: All duties and taxes are included in your order total. No additional fees upon delivery.
UK Orders: All duties and taxes are included. No surprise charges.
International Orders: Depending on your country, you may be responsible for import duties, taxes, and customs fees. These charges are determined by your local customs authority and are not included in our shipping costs. Please check with your local customs office for specific rates.
Sustainable Packaging
Every Greemnest order ships in 100% plastic-free packaging:
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Recycled paper mailers - Made from post-consumer waste, fully recyclable
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Biodegradable tissue wrap - Protects your bag without plastic film
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Paper tape - Even our sealing tape is compostable
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Soy-based inks - All printing uses eco-friendly inks
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Organic cotton dust bag - Reusable storage bag included with every purchase
By choosing plastic-free packaging, we prevent thousands of pounds of plastic waste annually.
Shipping Issues
Lost Packages: If your tracking shows your package as delivered but you haven't received it, please check with neighbors and your building's reception. If you still can't locate it, contact us within 48 hours and we'll work with the carrier to resolve the issue.
Damaged in Transit: If your package arrives damaged, please contact us immediately with photos of the damage (both packaging and product). We'll arrange a replacement or refund at no cost to you.
Incorrect Address: Please ensure your shipping address is correct before completing your order. If you need to update your address after ordering, contact us immediately. Once shipped, we cannot modify the delivery address.
Returns & Exchanges
Our Return Policy
We want you to be completely satisfied with your Greemnest bag. If you're not happy for any reason, we offer:
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30-day return window from delivery date
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Full refund or exchange for unworn, undamaged items
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Original condition required - tags attached, dust bag included
-
Quality guarantee - Defective items replaced at no cost
What Can Be Returned?
Eligible for Return:
- Unworn bags in original condition with all tags attached
- Items in original packaging with dust bag included
- Bags without signs of use, stains, or damage
- Items purchased within the last 30 days
Not Eligible for Return:
- Items worn, used, or showing signs of wear
- Bags with removed tags or missing dust bags
- Custom or personalized items (unless defective)
- Sale or clearance items marked as final sale
- Items purchased more than 30 days ago
How to Start a Return
Step 1: Contact us at [your email address] with:
- Your order number
- Item(s) you wish to return
- Reason for return (helps us improve!)
- Whether you'd like a refund or exchange
Step 2: We'll send you:
- Return authorization number
- Return shipping instructions
- Return address
Step 3: Pack your item securely:
- Include all original packaging, tags, and dust bag
- Write your return authorization number on the package
- Use tracked shipping (we recommend keeping your receipt)
Step 4: Ship your return:
- Send to the address provided in your return authorization
- Keep your tracking number for reference
Important: Please don't send items back without contacting us first. Returns without authorization may be delayed or refused.
Return Shipping Costs
Defective or Incorrect Items: We cover all return shipping costs. We'll provide a prepaid return label.
Change of Mind / Sizing Issues: Customers are responsible for return shipping costs. We recommend using a tracked shipping method for your protection.
Exchanges: If you're exchanging for a different size or style, you pay return shipping for the original item, and we'll cover shipping for the replacement.
Refund Processing
Timeline:
- We inspect returned items within 2-3 business days of receipt
- Refunds are processed within 5-7 business days after inspection
- Refunds appear in your account within 3-5 business days (depending on your bank)
Refund Method: All refunds are issued to your original payment method. We cannot refund to a different card or account.
Partial Refunds: Items returned without original packaging, tags, or showing signs of use may receive a partial refund or be refused.
Exchanges
Want a different size, color, or style? We're happy to help!
How Exchanges Work:
- Contact us to initiate your exchange
- Return your original item following our return process
- Once we receive and inspect your return, we'll ship your replacement
- If there's a price difference, we'll charge or refund accordingly
Exchange Shipping: You pay return shipping for the original item; we cover shipping for the replacement (within the same region).
Exchanges are subject to availability. If your desired item is out of stock, we'll offer a refund or alternative.
Defective Items
We inspect every bag before shipping, but if yours arrives with a defect:
What to Do:
- Contact us immediately (within 7 days of delivery)
- Provide photos of the defect
- Include your order number
We'll Provide:
- Prepaid return label (no cost to you)
- Full refund or replacement (your choice)
- Expedited processing
Your satisfaction is our priority. We stand behind the quality of every Greemnest bag.
Common Questions
Can I cancel my order?
If your order hasn't shipped yet, we can cancel it. Contact us immediately at [your email]. Once shipped, you'll need to use our return process.
What if my bag doesn't look exactly like the photo?
Because each bag is handwoven from natural materials, slight variations in color, texture, and weave are normal and expected. These differences prove authenticity and make your bag unique. This is not considered a defect and is not eligible for return unless you're unsatisfied with the overall quality.
Do you offer gift returns?
Yes! Gift recipients can return or exchange items. They'll need the order number (included in the package) and should contact us to initiate the return. Refunds will be issued to the original purchaser's payment method.
What happens if I miss the 30-day return window?
We understand that life gets busy. Contact us even if you're past 30 days—we'll do our best to help, though we can't guarantee acceptance of late returns.
Can I return a bag I've used?
Unfortunately, no. We can only accept returns of unworn, unused bags in original condition. However, if you're experiencing a quality issue with a used bag, please contact us—our quality guarantee may apply.
